The HI Hamburg offers 248 rooms and suites, all with classical furnishings and free Wi-Fi. Some rooms provide views of HafenCity's modern architecture. Each room includes a flat-screen TV with satellite channels, a tea and coffee maker, and a private bathroom with free toiletries. Suites on the 5th, 16th, and 18th floors feature a roof terrace with harbor views.
Dining at Elbgarten & Windfang
The hotel's restaurant, Elbgarten, serves a breakfast buffet for €18, available from 6:30 AM to 10:30 AM. The Windfang bar offers drinks and dinner options in the evening. Children under 14 eat free when accompanied by a parent ordering from the à la carte menu or breakfast buffet.
Meeting spaces & events
The hotel has meeting rooms named after tributaries of the Elbe River, accommodating groups of up to 32 people. Each space includes modern amenities for business and private events. A bicycle rental service is available for €12 per day.
Near Elbphilharmonie & Reeperbahn
The HI Hamburg is a 10-minute walk from S-Bahn Elbbrücken station and a 5-minute drive from Dammtor. Nearby attractions include the Elbphilharmonie (3 km), Miniatur Wunderland (3 km), and Reeperbahn nightlife district. The Fischmarkt and Altona's Sunday fish market are also accessible.
Practical services & amenities
The hotel provides free luggage storage, a shoe-cleaning machine, and a 24-hour reception. Parking costs €22 per night in the garage (height limit: 1.9 m). Rooms are cleaned daily, and the hotel is entirely non-smoking. Guests can access over 7,000 digital newspapers and magazines via PressReader.
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From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Speicherstadt and Chilehaus with Kontorhaus District
1.5
mi
Shanghaiallee 7
Prototyp
1.3
mi
Museum
BallinStadt
1.5
mi
Platz der Deutschen Einheit 2
Plaza Elbphilharmonie
2.0
mi
Bei den St.-Pauli-Landungsbrucken St Pauli 1
Alter Elbtunnel
2.7
mi
Alter Wandrahm 4 Speicherstadt
Dialog in the Dark
1.4
mi
Harald-Stender-Platz 1
Hamburg soccer match
2.9
mi
WasserForum
2800 ft
Church
St. Peter's Church
1.7
mi
Osakaallee 11
HafenCity
1.6
mi
Square
Jungfernstieg
2.0
mi
Museum
Hafenmuseum Hamburg
1.4
mi
Messberghof
1.4
mi
Am Sandtorkai 34 Speicherstadt
Spicy's Gewuerzmuseum
1.8
mi
Nearby
Norderelbe Bridge
1100 ft
Restaurants
Zur Muhlenklause
800 ft
Billhorner Muehlenweg 26
Do Diner
1100 ft
Billhorner Muehlenweg 19
Mein Doner
1200 ft
Billhorner Roehrendamm 98
myKoz
1200 ft
Billhorner Roehrendamm 98
The Big Balmy
3200 ft
Brandshofer Deich 68
Oldtimer Tankstelle
3200 ft
Billhorner Roehrendamm 4
Al Lido
3900 ft
Amsinckstr. 70
Caglar Backerei
3200 ft
Vierlaender Damm 9
Guest Ratings & Reviews
Real Guest Experiences & Ratings
84%
enjoyed their stay & would return
convenient location
friendly staff
delayed room readiness
misleading parking charges
8.4/10
Great
Rooms
7.0
Location
6.1
Service
6.8
Dining
6.2
Guest reviews
8.4/10
based on 13 reviews
3.5/5
based on 1019 reviews
7.8
7.8/10 based on 3850 reviews
#151 of 346 hotels in Hamburg based on Tripadvisor
Josh
United States,
May
2024
7.6/10
I stayed at the hotel in the adjacent building, not the main tower. The rooms were spacious, nicely decorated, clean, and comfortable with only two beds. The service was super nice and polite, but there was an incident where they ignored us with the tea pot service. The location was near the center of the city, making it convenient to reach tourist activities in about 15 minutes by bus. The dining experience was a mix of good food but disorganized service. Overall, a pleasant stay with a few bumps along the way.
Rooms
9.0
The rooms in the adjacent building were clean, spacious, nicely decorated, and comfortable with two beds.
Service
8.0
The service was overall great, with super-nice and polite staff. However, there was an incident where they ignored us with the tea pot service.
Location
7.0
The location was near the city center, with easy access to bus travel and the Autobahn, but the area was near a very busy road day and night.
Dining
6.0
The dining experience offered tasty food, but there was a lack of organization and occasional disrespect towards guests.
Facilities
The facilities provided what was needed for a comfortable stay
Thomas
United Kingdom,
April
2024
7.0/10
The hotel had a convenient location next to the Autobahn and parking area, with exclusive access to the restaurant section for guests with executive rooms. However, the room was not ready on time, and guests had to pay for parking despite being advertised as free.
Rooms
6.0
The room was not ready on time and required paid parking despite being advertised as free.
Service
7.0
The staff was very friendly and helpful, although there was an incident of rudeness when questioned about an overcharge.
Location
8.0
The hotel's location, although a bit off-center, was perfect for access to a bus stop leading to the city center and nearby shopping areas.
Dining
7.0
The dining options were a bit overpriced compared to nearby alternatives, but the quality was good overall with ample parking available.
Facilities
7.0
The facilities were adequate, with homemade rolls being a standout feature.
convenient location
delayed room readiness
Harold
United Kingdom,
April
2024
6.0/10
My stay at the hotel was quite convenient due to the good selection of food and the helpful staff. The rooms, though dated and simply furnished, were very clean. However, they were a bit of a long walk from the reception, restaurants, and car park, with an additional fee of €15 per night to access the restaurant part.
Rooms
7.0
The rooms were dated and simply furnished but very clean. The long walk to reach them was a bit inconvenient.
Service
5.0
The staff seemed a bit deceptive in their practices, and their lack of ethics was disappointing. They also failed to inform us about the available cycle path even after we rented bikes.
Location
5.0
The hotel's location was a little far from the city center and not directly accessible by main transportation lines, making it a bit hard to access. However, it was not impossible to reach.
Dining
5.0
The dining experience was a bit disorganized and pricey, with limited choices and occasional disrespect towards guests. The price at the end also did not match the value offered.
Facilities
5.0
Victor
United Kingdom,
February
2024
5.8/10
The hotel rooms need some renovation, and the location feels a bit off from the city center at first, requiring some extra travel time and expenses. The service staff are friendly but, at times, ignore hotel regulations. Limited dining options could be improved, and the absence of transportation options nearby adds to the inconvenience.
Rooms
5.0
The rooms are in need of renovation, but they offer tea and coffee. They are located towards the lake.
Service
7.0
The service staff are friendly but occasionally disregard hotel regulations, affecting the experience. However, they provide prompt service for amenities like dry cleaning, housekeeping, and laundry.
Location
5.0
The location is a bit far from the city center, requiring additional time and transportation expenses. However, it is within walking distance to the bus station.
Dining
5.0
The dining experience could be better, with limited options in the booking website breakfast. For an improvement of 14 €, an omelette maker would be a nice addition.
Facilities
6.0
Some facilities like the fitness room are not up to standard. However, the hotel is located in a good spot.
Eric
United Kingdom,
February
2024
6.6/10
The hotel is located and priced accordingly in the executive level, which we were lucky enough to have all to ourselves for an hour one afternoon. The rooms were comfortable and clean, providing a fantastic experience. However, the service left much to be desired with rude staff and additional parking charges. The location was good for access to the motorways but far from the center. The dining experience was exclusive but a bit pricey. Overall, a mixed experience with some highs and lows.
Rooms
8.0
The rooms were comfortable and clean.
Service
5.0
The service was a mix of helpfulness and rudeness.
Location
6.0
The location is good for access to the motorways but far from the center.
Dining
7.0
The dining was exclusive but a little pricey.
Facilities
7.0
The facilities were adequate for our needs.
Paul
United States,
November
2023
6.6/10
The hotel offers clean and comfortable rooms with a great view, albeit showing signs of wear and dated furnishings. The service is friendly and helpful, although there were instances of room etiquette issues. The location is convenient to reach the city center but lacks some vibrancy in the evenings. Dining, while expensive, provides an international style with minor organization issues. Overall, a decent stay with room for improvements.
Rooms
7.0
The rooms, though clean, are starting to show their age with dated furniture, but they offer a good size and a nice view.
Service
7.0
The service was generally friendly and helpful, but there were occasional lapses in proper etiquette that could have been improved.
Location
6.0
The hotel's location is convenient for accessing the city center, although it lacks evening buzz and might feel a bit isolated.
Dining
6.0
The dining options, while providing an international style, are a bit disorganized and expensive, with occasional issues in guest treatment.
Facilities
7.0
The facilities offer the basics without any standout features, but they serve their purpose adequately.
Cleanliness
Dated furnishings
Kenneth
United Kingdom,
September
2023
6.4/10
I had a mixed experience at this hotel. The rooms in the adjacent 2-star Bridge INN had an excellent view of the river and were spacious, clean, and tidy, which I appreciated. However, the rooms themselves were very small, which was a downside.
Rooms
7.0
I enjoyed the excellent view of the river and the cleanliness of the room, but the small size was a bit disappointing.
Service
8.0
The staff reacted very professionally when we had a little accident in our room and were quick to resolve the issue. They were helpful with any concerns we had regarding our booking, which I found reassuring.
Location
6.0
The hotel's location overlooking the river was lovely, but being out of town and in the sticks made it less convenient. It was near the city center, although not perfect for early flights.
Dining
5.0
I found the dining options to be average considering the price; for a better breakfast, you could go to a nearby restaurant for a lower cost. The high price of €19.95 per person led us to choose to eat elsewhere.
Facilities
6.0
The facilities were basic and could be improved to enhance the overall experience.
river view
small rooms
Steve
United Kingdom,
September
2023
6.6/10
I was lucky enough to have the room all to myself for an hour one afternoon, but the communication regarding parking not being free was unclear. The hotel is a bit out of the way if you plan to explore the city.
Rooms
7.0
The rooms are a bit dated, but I enjoyed the renovated ones at the reception.
Service
5.0
The staff, especially the manager, was rude. They defied convention in accepting a business card and signature on a required form.
Location
6.0
The hotel is a bit off-center, but being next to a park was a plus since the fitness center was closed.
Dining
7.0
The dining area felt under-dimensioned for the hotel's capacity, but the options were good.
Facilities
6.0
Although under construction, the hotel's facilities were adequate.
Robert
United States,
August
2023
7.6/10
The hotel rooms are spacious and offer a range of amenities, including two comfortable beds, two televisions, a music system, minibars, dining table, lounge furniture, coffee machine, two toilets, and a large bath. While the decor is a bit dated, the rooms are kept clean. The location is a bit remote and may feel empty in the evenings, creating some unease when walking from the train station. The dining options are rich and varied, albeit a bit pricey at €19.95 per person. The service provided by the staff is excellent, making guests feel welcomed and taken care of. However, there are some deceptive practices that mar the otherwise outstanding service.
Rooms
7.0
The rooms, though in an old style, are clean and comfortable.
Service
9.0
The staff was friendly and helpful, providing excellent service.
Location
6.0
The hotel is a little far from the city center but close to the train station, making it convenient for those with early flights.
Dining
8.0
The dining experience is fantastic with a rich selection of food.
Facilities
8.0
The facilities provide everything needed for a comfortable stay.
Donald
United Kingdom,
June
2023
7.6/10
The hotel had clean rooms, excellent Wi-Fi throughout, and very friendly staff. It was well-located and priced accordingly for the executive level. The rooms were a good size, although showing signs of being tired. The option to switch to another room with AC for an additional fee was convenient.
Rooms
7.0
The rooms were a good size but showing signs of wear and tear.
Service
9.0
The service was helpful with some changes during my stay. The staff was very friendly and professional.
Location
7.0
The hotel is a bit off-center, but it was good for my trip. It was a bit crowded with guests but still a decent location.
Dining
8.0
The dining options were exclusive, but a bit expensive, especially for family travelers. The grilled Teppanyaki fish was delightful.
Facilities
7.0
The facilities offered were satisfactory for my needs.
Katie
United Kingdom,
May
2023
6.2/10
The hotel is located a bit far from the city center and restaurants are limited in the area, making travel in and out a bit challenging. The rooms, after some negotiation, turned out to be a good size for two people, but noise from the nearby busy road was quite intrusive. The service was a mix, with some friendly and helpful staff but also some instances of rudeness. The dining options were okay but not quite up to a 4-star standard. It seems the location was a bit off the beaten path and a tad hard to find, adding to the somewhat rogue feel.
Rooms
7.0
The rooms were a good size for two people, but the noise from the busy road was quite intrusive.
Service
5.0
We encountered a mix of friendly and rude staff members during our stay.
Location
5.0
The hotel is located a bit far from the city center, and restaurants in the area are limited.
Dining
6.0
The dining options were okay but not quite at a 4-star level.
Facilities
7.0
The facilities were generally nice but not exceptional.
Quiet
Rogue feel
Maurice
United States,
April
2023
7.6/10
I had a mixed experience at the hotel. The rooms had an excellent view of the river and autobahn, but unfortunately, they didn't fulfill my request to have them next to each other. The stay was comfortable with a beautiful river view.
Rooms
7.0
The rooms offered an excellent view of the river and the autobahn. However, they were not arranged nor next to each other as I had requested. Despite this, the room was comfortable with a beautiful river view.
Service
9.0
The service was exceptional. The staff reacted professionally and mellowly to a small accident we had in our room and were friendly and efficient throughout our stay.
Location
8.0
The hotel's location outside the city was evident at every turn, and it was only a 10-minute drive from the center of Hamburg.
Dining
6.0
The dining experience was a mixed bag. On the one hand, the breakfast was rich with plenty of food choices, but on the other hand, it was too crowded and not worth the price compared to nearby options.
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